지난 토요일에 아마존에서 냄비를 구입했어요. 아마존에서 직접 파는 건 아니고 seller는 따로있는 제품이었어요.
엄청 저렴한 가격이어서 얼른 구입했구요. 저렴한 가격이다보니 몇시간안에 품절되었어요.
어제까지 송장번호를 알려주지 않아서 아마존에다 메일을 보냈더니 아래와 같은 내용의 답신이 seller로부터 왔어요
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Regarding your recent order:
On June 8th and 9th we experienced a data integrity issue, causing many of our items to be incorrectly and unreasonably priced. We have been actively working with Amazon to resolve this error, unfortunately we are unable to fulfill your order and are issuing you full refund through Amazon.com.
We completely understand the frustration that this situation has brought you and would like to reach out to our affected customers by offering a 10% discount on any BigKitchen Amazon Order. This promotion is valid on any item offered by BigKitchen on Amazon through June 17, 2012. This storewide coupon represents an unprecedented offer to our customers and we hope that you accept it along with our sincere apology for the error and ensuing frustration which occurred.
To utilize the 10% off coupon, simply shop the BigKitchen store on Amazon If you cannot click through that link, please type the following into your browser: http://www.amazon.com/!@#$%^&*. Select the items you wish to purchase, and when you are ready to check-out just enter the following code under "Gift Cards and Promotional Codes"! The code is: !@#$%. (One-click purchasing will not function with this code.)
We want to assure you that this issue was out of our control and as such we request that you refrain from submitting any feedback from this incident. Instead, we welcome you to rate us by your next transaction, where we hope you will take advantage of the discount coupon we have provided. Please contact us if you have any questions. Lastly, please note that once your order has been submitted to Amazon, we will be unable to provide you with the discount, so please make sure to review your purchase prior to submission and do not hesitate to contact us with any questions.
Again we apologize for any inconvenience.
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이런 경우 저는 그냥 쿠폰이나 받고 seller가 하는대로 있어야 하는건가요?
저렴한 가격에 들인다고 들떠있다가 이런 메일 받으니 좀 비맞은 강아지같은 기분이예요.